Frequently Asked Questions

Where can I find you guys?

Almost everywhere! Anime Network is available as a Video on Demand Service on most major Cable and Satellite providers in North America.

You guys should get X show, its really cool! Why don't you guys have it?

We may not hold the license to distribute certain series on all of our services. Rest assured we are always trying to acquire new stuff for all you anime fans out there so we welcome all your suggestions! Send them to info@theanimenetwork.com

I run a local Anime Club or Convention. We'd like to get permission to screen your shows at our upcoming event. Who do I need to talk to?

Anime Network does not give permission for screening opportunities. For this, you will need to contact the title's domestic licensor (ex. Sentai Filmworks, Maiden Japan) to get permission. These companies will have their own policies for granting screening permission.

I'm not sure if my provider offers Anime Network's VOD service.

To see the list of providers who carry Anime Network onDEMAND, just click PROVIDERS and see if your provider is listed. You can view your provider's schedule to see what series and movies are currently available.

X episode/movie didn't show up on my VOD service this week.

If for some reason a scheduled episode failed to show up on your On Demand service, please report it to us. You can either send us an email at info@theanimenetwork.com or you can report it in the Anime Network VOD Forum Thread.
Please include the following information:
* your Cable/Satellite Provider
* your Zip Code
We also encourage you to contact your service provider to let them know, too.
After you report the missing content, please keep us informed as to if/when the content becomes available.

If you have questions about the Roku device itself, connecting it to your TV or other technical support issues, please visit www.roku.com.

If you don't see an answer to your question below, please contact us at support@theanimenetwork.com.

Anime Network can be viewed on which Roku devices?

The Anime Network channel will support Roku firmware version 4.3 and above. That includes Roku 1, 2, and 3, as well as the Roku Streaming Stick as long as they are running firmware version 4.3 or above.

What can I watch for free?

Non-subscribers can watch the first episode of any subtitled TV series as well as clips and trailers.

What content is available to Premium Subscribers?

Premium Subscribers can watch an unlimited amount of ad-free anime including TV episodes, OVAs and Movies in English dubbed and subtitled formats.

How much is a subscription?

$6.99 per month.

Can I buy a quarterly or annual subscription?

No. Monthly subscriptions are the only option at this time.

When do I get billed for my subscription?

You will begin getting billed the day your Free Trial ends and each month thereafter unless you cancel during the Free Two Week Trial.

How do I cancel my subscription?

You can cancel your subscription at any time through your Roku Billing account.

So, how do I get involved in the community and forums here?

First off, sign up for an ANO account. Registration is free, no subscription required. Next, head over to the forums and read the Forum Rules/FAQ Thread. Then hit the Intros Category and introduce yourself. If you ever have any questions or problems, contact a Moderator or Admin.

Where can I find the community and forum rules?

Please read our Forum FAQ. The guidelines and rules outlined here extend to our whole online community.
Please exercise good judgment and civility in all of your interactions within our community. If you are ever in need of assistance or advice, please contact one of our Moderators or Admins.

Note: Moderators have absolute power. They will only use their powers if they deem it necessary. If any moderator feels you have crossed a line or broken a rule, you will be warned. Further offenses may result in a ban. Mods reserve the right to ban without warning, depending on the severity of the offense.

Is my account information private?

Please read our Privacy Policy carefully to understand the information we gather and how it is used.
Beyond this, we urge each of our users to consider the information they share and post on our site. Within our community and forums, as in any social interaction, exercise good judgment and discretion when disclosing information in posts, comments and messages.
For more information on Social Network Safety, please visit StaySafeOnline.org

What do I do if someone is harassing or bullying me in the community?

We want our online community and forums to be a safe and comfortable place for all of our users to socialize in. As such, we take the issue of online harassment and cyber bullying very seriously. If you receive an inappropriate or harassing message, flag it and contact a Moderator or Admin immediately.

This also goes for if you see someone else being harassed. We are all members of this community and have a stake in keeping it a safe and pleasant environment to socialize in.

For more information, please check out the Forum FAQ.