FAQ

Where can I find you guys?

Almost everywhere!  Anime Network is available as a Free or Subscription Video on Demand service on most Cable & Satellite providers in North America.  There are also thousands of episodes that can be watched right here in our Online Player!  Away from the TV or computer? No problem! Anime Network has mobile apps & episodes to download & take with you anywhere!  Still need more accessibility? Anime Network content is available on other services, such as Netflix, Playstation, & YouTube!  To find Anime Network in your area or on the service of your choice, just click WHAT'S ON and have a look.  

Why don’t you guys show _____ anymore? 

Our shows run on cycles, so sooner or later we’ll put that certain show back up and you can watch it then.  If it has ended on VOD, check the Online Player.  

You guys should get X show, its really cool!  Why don’t you guys have it?

In some cases we may not hold the license to show certain shows on our network, but rest assured we are always trying to acquire new stuff for all you anime fans out there so we welcome all your suggestions!  Send them to info@theanimenetwork.com

Do you guys have a 24/7 channel?  If so, where can I find it?

Unfortunately we had to discontinue our 24/7 service.  Maybe in the future we will revive it, so keep an eye out on the site for news about it!  In the meantime check out our mobile phone networks on Sprint and on iPhone.

Video on Demand

X show/shows didn’t show up on my VOD service this week!  Who do I talk to about this?

If for some reason your scheduled episode failed to show up (known as a “pitch failure”) then you can go to the Services section of the forums and post in the Anime Network VOD Reports/Updates/Questions Thread (2010) about your problem.  Our mods will then report it to someone here at the Network and we’ll work on it as best we can.  We also encourage you to contact your service provider to let them know, too.  

I'm not sure if my provider offers Anime Network VOD. How do I find out?

To find Anime Network in your area just click WHAT'S ON and see if your provider is listed. You can also take a look at the schedule to see what shows are on.  Can't find your provider? You can watch thousands of episodes right here in our Online Player or call up your provider and DEMAND YOUR ANIME NETWORK!

Website/Online Player

The Online Player is acting funky!  Who do I talk to about this?

We have a dedicated section just for that type of problem on the forums.  Go to the Anime Network Online Player Reports/Problems/Updates Thread in the forum and post about it and our kickass mods will pass your complaint on to us.  Aren’t they sweethearts?

I'm trying to register, but am having problems! What do I do?

Send us an email at info@theanimenetwork.com and one of our super sweet staffers will sort you out! Be sure to include the user name and email address you were trying to register with. 

My relative/friend/significant other/etc. loves Anime Network. I want to buy them a subscription to the Online Player, but don't want to just give them my credit card number.

No problem! We offer gift subscriptions.  You can buy your person a monthly, quarterly, or annual subscription. You can even specify when the email notification will be sent to them, so you can surprise them with the news yourself!

So, how do I get involved in the community and forums here?

First off, register for free. When you log in, you can set up your profile. Next, head over to the forums and read the Forum Rules/FAQ Thread. Then hit the Intros Thread and start posting & interacting.  

How can I change or close my subscription?

If you need to change, update or cancel your Online Player Subscription membership, email info@theanimenetwork.com and list your name, username, and name on your billing info, and Anime Network will take care of it.

Any other questions we didn’t cover here?  Send them to info@theanimenetwork.com and we will give as much help as we can in answering them!