The application review process can be complicated and may take a few iterations.
This update not only contains bug fixes, but is laying the groundwork for some major upcoming features.
When the update is available for download, we will make an announcement.
In a little while, I will post a series of troubleshooting/work arounds that we recommend users try.
Subscription issues will also be re-addressed.
Okay - Here's troubleshooting for the main questions/issues with the currently available version of the iOS App.
I highly recommend that App Users familiarize themselves with the information in the article below.
iTunes Store: Purchasing and managing auto-renewing subscriptions
"Missing Media" Error
-Try signing into your Premium Account. Don't have a premium account, see below.
-Try watching via your device's mobile browser (safari, firefox)
Edit/Change your Subscription
- If you subscribed via the website, go to the
Manage Subscription page.
- If you subscribed via the App, your In-App Subscription is managed through iTunes.
iTunes Store: Purchasing and managing auto-renewing subscriptions
"Sign In Failed" Error
Please read through the following carefully!
You will need to:
Step 1) Check that your username and password are correct.
Step 2) Check that you have an active subscription.
Did you sign up/subscribe via the App or through the website?
* Signed Up via Website
Step 1) Try signing into the website
- If it works, the app error might be due to a typo.
- If it fails, click on the Forgot your Password? or Forgot your Username? links on the
Login Page and follow the directions. If you need further assistance with your login, contact us at
info@theanimenetwork.com.
Step 2) To check for an active subscription, go to the Manage Subscription page.
- If you have an active subscription, it will say
Subscription Level: Premium
- If you do not have an active subscription, it will say
Subscription Level: Guest
If you think this is incorrect, contact us at
subscriptions@theanimenetwork.com immediately!
In the email, provide:
* your Username
* email associated with the account
* name on the credit card used
* Signed Up via App
Step 1) Try signing into the website.
- If it works, the app error might be due to a typo.
- If it fails, go to the
Forgot your Username Page and enter your email address.
You will get one of the following messages:
Your username has been e-mailed to ________________.
- Check your email to get your username.
- If needed, follow the instructions on the
Forgot your Password Page to reset your password.
Your username reminder failed because a User with the specified e-mail address could not be found
- Most likely your username/password did not get passed to us from Apple when you subscribed.
- Launch the App, under
Settings, tap
Restore In-App Purchase. Enter your password and tap OK.
- When done, try signing into the app again and the website. If you still cannot, follow the instructions in
Step 2 so we can recover your active subscription.
Step 2) Check to see if you have an active subscription in iTunes.
1. From your device's Home screen, tap
App Store.
2. Tap
Featured at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the
Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the
View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap
Manage App Subscriptions.
- If you don't have any app subscriptions this button will not be displayed.
8. From the Manage App Subscription page on your device, tap the app that you would like to manage.
- If you do not see the Anime Network App listed, that means Apple does not have an In-App Subscription from your iTunes account for this app. You can try to subscribe via the app or through the website. While we are waiting on the new update to become available, we recommend that you subscribe via the website. Your website username and password will work in the app - your subscription works both on the web and on the app.
9. Under
Subscription Categories, check to see which subscription you have and if it says
Active next to it.
- If none of the categories say
Active, tap on it to see if Auto-Renewal has been turned off and check the renew date. Turning off auto-renew will cancel a subscription at the end of the subscription period.
- If you see a category that says
Active, tap on it to see the
App Subscriptions page.
10. On the App Subscriptions page, note the type of subscription and renewal date.
Take a screenshot** of the page.
11. Send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
immediately.
In your email, please provide the following:
* Your Username
* The email address associated with your iTunes account
* What kind of subscription you have (Monthly, Quarterly, Yearly)
* The subscription renewal date
* Attach the screenshot (see step 10) of your subscription details from the App Store.
A customer service staffer will contact you to help in restoring your active subscription.
Check out the following article for further details:
iTunes Store: Purchasing and managing auto-renewing subscriptions
Note: Our subscriptions are Auto-Renewing!
**To take a screenshot on your iOS Device:
Press and release the Sleep/Wake button and the Home button at the same time.
The screenshot is added to your Camera Roll album or to the Saved Photos album. 
