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Anime Network Online Player Reports/Problems/Updates Thread
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TOPIC: Anime Network Online Player Reports/Problems/Updates Thread

Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120819

  • Razmoudah
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Yeah, I don't think it'd be Java problems at this point either. I got the latest dubbed eps watched, along with the latest Motto To Loveru, and although my laptop (which runs Windows Vista) still has lag problems with HD (I've had constant varying lag problems with HD on it for years, so no big surprise there), and yes it is worse when I move the mouse over the player during playback, both in and out of full screen mode, my desktop (which runs Ubuntu Linux) ran the Motto To Loveru ep in HD without a single problem, just like before the Flash Player update. The two computers really show case the differences between using Windows and Linux though, as my desktop has the lower grade vid card and less vid RAM (although both of them have integrated vid cards that have to borrow processor cycles from their CPU, and both of them have 2.0 GHz dual-core AMD processors), which goes to show that the noticeably lower amount of system resources Linux uses does make an appreciable difference in the end.

I still think that that Flash Player update still triggered the problems, as the only problem I ever had before it was most eps taking longer than normal to load (which was a relatively, in regards to how long I've been subscribing, recent development), which now seems to be gone (the eps can actually manage to start playing now before I get them in full screen and the HD turned on, haven't seen that reliably happen for a few months), and if I paused the player for over a certain amount of time at some point during the ep it'd start buffering, refuse to finish, and if I clicked to go to a different spot in the ep, or to exit HD, I'd get the error "The application rejected the connection." forcing me to reload the page. Since the second only occurred if I paused for over a certain amount of time (and I'm not sure how long) I have no idea when I might see it again (as I usually only paused long enough to see that when watching the dubbed eps, not the subbed ones as they get my full attention so I can keep up with the subs). It might be possible that the problems I'd been having might've had something to do with the Amazon server problems, particularly as everything seems to be working just fine for me now and they were supposed to start around the time the problems I was having started, but otherwise everything seems to be fine now.


@The Coffee God: There are other languages used with webpage design other than Java that make dynamic webpages practical to create and use. I just mentioned Java because it seems to get a lot of rather frequent updates (or at least the Java console does), and according to the earlier posts there were problems with the pages even loading correctly over the weekend, which implies some of the problems are with whichever language they are using for the dynamic pages. Although, with the addition of more Amazon host servers clearing up a lot of the lag issues that we've been having it makes me wonder if it is utilizing a continuous feedback system while streaming, which could induce lag problems with playback when moving the mouse (as it triggers an increase in the data back flow) by overworking the connection and/or servers. Just a thought to through out there, and one that now kinda makes me glad that my Linux box does a better job of running the HD videos, as I use it for the majority of the shows I watch here.
Last Edit: 10 months, 3 weeks ago by Razmoudah. Reason: Adding a directed comment to the post.
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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120837

  • miquelfire
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First episode of Koihime+Muso doesn't come up with the TAN player (I assume it plays fine with the Hulu player though, as testing other browsers, I did see the player at least come up)


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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120905

  • 123eye
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I agree that not all ie users are having the same problems.I'm using Vista,IE8,Charter 18meg and had the same player issues others had. I'm getting a new error (AMAZON SERVER NOT FOUND).Happens loading Samurai Girls ep.11 & 12,Towono Guon ep.2 & up.Select episode again & it plays correctly at least dubbed episodes are affected.When multiple problems occur isolating the problem becomes more difficult.Murphy'Law strikes again!
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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120923

  • dragonrider_cody
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Amazon had several servers that went off line due to the storms in the Mid-Atlantic. I know TAN had some of their servers affected as a result and had to bring servers online at other locations. Even with most of the servers back up and running, it can take time to reload and reprogram the information, as well as direct links. I wouldn't be surprised if that is causing some of the "server not found" issues. Netflix was even knocked off line for a while by the outage and they still have some streams that don't work properly.
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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120931

  • miquelfire
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Upotte episode 9 appears to be a victim of the power outage (assuming it happened today, too lazy to look up about the storms.)

[edit] Of course it had to work just seconds after I posted this... The other issue I reported about Koihime+Muso Ep 1 still stands (not even a player shows up, or the language selector on the side of the page that shows up even with one language to choose from)


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Last Edit: 10 months, 3 weeks ago by miquelfire.

Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120934

  • The Coffee God
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miquelfire wrote:
Upotte episode 9 appears to be a victim of the power outage (assuming it happened today, too lazy to look up about the storms.)

I just finished watching it about 30 minutes ago, and just re-checked it after reading this, and it loads for me just fine.

What kind of problem are you experiencing with it?
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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #120977

  • spazzysam
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Hey gang - We are still sorting out the server issues. If you get a player that seems to be having issues, try refreshing the page. If you are a registered or premium user and that doesn't work, log out and then log back in. That should force your session to switch to another content server.

That's why miquelfire couldn't watch Upotte ep 9 at first, but when they went back, it worked just fine.

If anyone continues to get a "content not found" or "can't connect to Amazon" error after trying the above, please post the show title/ep #/lang (if there's a choice) and if you get that error on SD/HD/Both. That way I can check to make sure that the content is on the servers.

Thanks for your patience, everyone!
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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 3 weeks ago #121057

  • shadzar
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spazzysam wrote:
If you are a registered or premium user


define the users classes?

like those that once were registered now show as guest... is that when all the problems started?

Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 1 week ago #121837

static.theanimenetwork.com/components/co.../emoticons/pinch.png I really hope this post is in the right place
static.theanimenetwork.com/components/co.../emoticons/pinch.png


OP Technical Issue Report

* Give us a short summary of the problem you are experiencing with the Online Player.
---- When I make the player full screen my plugin crashes and I have to reload the page sometimes. like 7 out of 10 times I won't be able to go full screen.

* Did this just start happening, has it been going on for a while or is it a problem that came back after being fixed?
---- It has happened off and on during all the shows I have watched so far i.e, Mythical Detective Loki, MM!, Dusk Maiden of Amnesia.

* Affected Show Title(s) - is it happening to a particular show, certain shows or everything
---- So far it's effecting everything.


* Affected Episode Number(s) - is it happening to a particular episode, certain episodes or all episodes

---- N/A

* Affected Language Version - if the show is Dual Language, is it the dubbed, dubbed or both versions that are affected
---- N/A


* Affected Video Format - is it the SD, HD or both versions that are affected

---- It doesn't seem to matter just as long as I bring it to full screen I get an error

* What Operating System are you using? Which version is it? (Windows Vista, Mac 10.4, etc)
---- Windows 7 Starter Edition, 32 Bit

* What Browser are you using? Which version is it? (Chrome, Internet Explorer 7, Fire Fox 3.6, etc)
---- Firefox 13.0.1

* Is it happening in just one Browser or multiple browsers?
---- Doesn't seem to be happening in Explorer, but I don't use that one often and I tried repeatedly using 'Maiden of Amnesia'

* Is your Flash Player/Plugin up to date?
---- Yes My flash player is up to date.

If you are having trouble with smooth video playback, tell us about your internet connection:
* What type of connection are you using? (Cable, DSL, WiFI, ect)

----Wifi from my home connection

* Run a speed test and post the download speed results - we recommend
---- Ping - 55ms, Download speed - 4.26 mbps, Upload speed - 4.23 mbps

I am a Premium User... It seems like I didn't have this problem when I was a free user. It's not a huge problem since I can still watch the shows, but it's kind of irritating.
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Re: Anime Network Online Player Reports/Problems/Updates Thread 10 months, 1 week ago #122175

Player isn't showing up for Episode 1 of Koihime+Muso. The other eps are the just fine it's just the first ep.
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